Effective Date:[●]

KASHISH PARK REALTORS, promoter of Iris Kashish Park, is committed to addressing genuine concerns relating to the use of www.iriskashishpark.com, Project enquiries and handling of information submitted through the Website in a fair and reasonable manner.

1. SCOPE

This Grievance Redressal Policy applies to grievances concerning:

• operation or use of the Website;
• Website enquiry forms;
• Project-related Website communications;
• handling of personal information submitted through the Website;
• incorrect or outdated Website information;
• communications received pursuant to an enquiry; and
• other matters directly connected with the Website.

This Policy does not substitute any separate grievance or dispute-resolution mechanism available to an allottee under an Agreement for Sale, the Real Estate (Regulation and Development) Act, 2016, consumer protection laws or any other applicable law.

2. GRIEVANCE OFFICER

The Promoter shall designate the following person for receiving grievances:

• Name: [●]
• Designation: [●]
• Email Address: [●]
• Contact Number: [●]
• Correspondence Address: [●]

3. SUBMISSION OF GRIEVANCE

A grievance should preferably contain:

• name and contact details of the complainant;
• nature of the grievance;
• relevant enquiry/reference details, where available;
• date on which the issue arose;
• supporting documents or screenshots, where relevant; and
• the relief or clarification sought.

Users should avoid including personal information that is unnecessary for resolution of the grievance.

4. PROCESS

Upon receiving a grievance, the Promoter shall endeavour to:

• record and review the grievance;
• seek additional information where reasonably required;
• coordinate with the relevant department, authorised representative or service provider;
• communicate the outcome or appropriate response to the complainant; and
• take reasonable corrective measures where required.

Grievances shall be handled within a reasonable period and in accordance with timelines prescribed under applicable law, wherever applicable.

5. WEBSITE AND PRIVACY GRIEVANCES

Grievances concerning Website functionality, communications or handling of information may be referred to the relevant Website, technology, sales or administrative team for investigation.

Where a grievance concerns a third-party service provider involved in Website or enquiry management, the Promoter may coordinate with such service provider for appropriate resolution.

6. PROJECT/ALLOTTEE GRIEVANCES

Complaints concerning booked apartments, contractual obligations, payments, possession, construction, statutory rights or obligations under an Agreement for Sale may require consideration under the applicable Project documentation and statutory framework.

Nothing contained in this Website Grievance Redressal Policy restricts any right available to an allottee or consumer under applicable law.

7. ABUSE OF THE PROCESS

The Promoter reserves the right to appropriately deal with complaints that are manifestly frivolous, repetitive, abusive, fraudulent or unrelated to the Website or Project, subject always to applicable law.

8. CONTACT DETAILS

KASHISH PARK REALTORS
Registered/Principal Office: Survey Nos. 2 to 21, 37, 38, 39 and 40 Part, Kashish Park, FGP Ltd. Complex, L.B.S. Marg, Thane West, Thane, Maharashtra - 400604

a. Project: Iris Kashish Park
b. Site Address: Kashish Park Complex, Mulund Check Naka, LBS Marg, Naupada, Thane - 400604
c. MahaRERA Registration No.: P51700028738
d. Telephone: +91 88017 11911
e. Email: iris@kashishpark.com